Terms and Conditions

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we may attempt to deliver substitute lines should selected items be unavailable unless you specifically request us not to do so.

We try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion. For example, if an order of 20 packets of Stock Fish would use up all the stock we have, we may only deliver 10 packets.

There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched a contract will be made between you and us, and you will be charged for the goods.

To ensure availability of all our products customers may be limited to a maximum number of items.

Delivery will be made to the address specified by you on the completed order form.

We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

Please note that we deliver goods only to specified regions within the United Kingdom. To check if we deliver to your area, please enter your postcode at …

Delivery times will be agreed with you at the time of placing your order.

All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).

In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.

Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.

Our goal at all times is to deliver the exact items and quantity you ordered. On the occasion you are not happy with the quality or quantity of what you have received, you may return the goods to us, provided that you notify us within 14 days of delivery of the goods. You must inspect the goods and notify us promptly in writing or by phoning our customer service centre. Please note we cannot accept the return of perishable items due to hygiene purposes. We will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). We will not charge you for any incorrect goods or defective goods which you have not received and are only liable for the price of the goods not delivered, incorrectly delivered or defective plus the cost of delivery. Your statutory rights are not affected.

You can cancel or change any of your current orders up until 12pm  on the day before delivery, Monday to Sunday . You can do this using the “My Account’’ option on the AvilaUK Site, or you can call our Customer Services department on . Please note that orders cannot be cancelled by email. (Pls let’s update this in our FAQ)

You can pay by any American Express, Mastercard or Visa credit card, Visa Electron Cards, Maestro or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged until your order is ready for dispatch.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

If you have an order query, please e-mail us at customerservice@avilauk.com

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